Do you accept returns?

 

We do accept returns within 14 days and if the items are returned in the original packaging/ condition. You can read our full return policy here.

 

How long will my order take to arrive?

 

We post orders within 1-2 working days of receiving them, and UK delivery takes approximately 3-5 working days. European/ worldwide shipping takes 6-7 working days. If there is any problem with the arrival of your order - just drop us a message and we will sort it!

 

 

What does Fair Trade mean and how can you guarantee your items are Fair Trade?

 

Fair Trade means that the artisans involved in making the item are paid fairly and work in safe conditions. There are 10 Principles of Fair Trade that we work within. Find out more here and you can download our e-book 'Guide to Fair Trade' here .

 

We are a committed member of BAFTS (British Association of Fair Trade Shops & Suppliers) and mainly choose suppliers that are members of BAFTS, WFTO or other Fair Trade certification organisations. If an item says in the description it is Fair Trade, then we can guarantee it has been bought from a certified supplier who is audited regularly and is committed to the 10 Principles of Fair Trade. 

 

 

Are all your items Fair Trade?

 

We have recently chosen to stock a small selection of items that are not Fair Trade but are instead 'ethically made' or 'freedom trade'. This means we are still ensuring that the artisans involved are being paid a fair price, and working in safe conditions. It just means that the supplier is not a member of any particular certification organisation. We include info about this in every item we list - and if you want to find out more don't hesitate to contact us!

 

 

Do you ship internationally?

 

    Yes, we are always happy to ship worldwide! The shipping prices are calculated based on weight and number of items in your basket. To get a quote, add the items you would like to your basket.

 

 If you require a tracking code for your order then please select International Tracked Shipping at the checkout. We recommend tracked shipping on orders over £50. Contact us here if you have any queries/ need any help with shipping!

 

 

It says my postbag/ envelope is recyclable. Where can I recycle it?

 

We try and use recyclable post packaging wherever possible, and use a few different kinds. We also always recommend 

re-using packaging first if possible.

 

For the card/ paper envelopes - they can go in your kerbside recycling. 

 

For the recyclable plastic post bags - they are soft plastic and can be recycled at most supermarkets. Find the nearest place you can recycle them here: https://www.recyclenow.com/what-to-do-with/plastic-film

 

 

 

 

Frequently Asked Questions

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Ethical Roots is proud to be a member of BAFTS

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