Frequently Asked Questions
Do you accept returns?
We do accept returns within 14 days and if the items are returned in the original packaging/ condition. You can read our full return policy here.
How long will my order take to arrive?
We post orders within 1-3 working days of receiving them, and UK delivery takes approximately 3-5 working days. European/ worldwide shipping takes 6-7 working days. If there is any problem with the arrival of your order - just drop us a message and we will sort it!
PLEASE NOTE: Due to the ongoing situation with covid, there are delays with postage worldwide. Please order as far in advance as possible!
Because of Brexit, the UK is no longer part of a customs Union with the EU. Customers in the EU may be subject to customs duty if orders are over €150 - this duty is dependant upon the origin of the product purchased. If you have any questions about this, contact me before you place an order.
Under the new Brexit rules you may also be required to pay your local rate of VAT upon delivery, on ALL purchases no matter the value.
Neither of these fees can be reimbursed by us, however you have the right to refuse the parcel based on the charges. If you do so, we will issue a refund of the item cost ONLY, once/ if the parcel arrives back with us. We would encourage you to get in touch BEFORE placing an order if you have any questions.
Also, due to the current international situation with Coronavirus, there may be postage delays to both the UK and worldwide orders, because of special measures being implemented for your safety, and higher levels of absences with postage staff. It is still completely safe to receive mail, but it could take a bit longer than usual. Find out more here: https://www.royalmail.com/coronavirus
What does Fair Trade mean and how can you guarantee your items are Fair Trade?
Fair Trade means that the artisans involved in making the item are paid fairly and work in safe conditions. There are 10 Principles of Fair Trade that we work within. Find out more here and you can download our e-book 'Guide to Fair Trade' here .
We are a committed member of BAFTS (British Association of Fair Trade Shops & Suppliers) and mainly choose suppliers that are members of BAFTS, WFTO or other Fair Trade certification organisations. If an item says in the description it is Fair Trade, then we can guarantee it has been bought from a certified supplier who is audited regularly and is committed to the 10 Principles of Fair Trade.
Are all your items Fair Trade?
We have recently chosen to stock a small selection of items that are not Fair Trade but are instead 'ethically made' or 'freedom trade'. This means we are still ensuring that the artisans involved are being paid a fair price, and working in safe conditions. It just means that the supplier is not a member of any particular certification organisation. We include info about this in every item we list - and if you want to find out more don't hesitate to contact us!
Do you ship internationally?
Yes, we are always happy to ship worldwide! The shipping prices are calculated based on weight and number of items in your basket. To get a quote, add the items you would like to your basket.
All of our international orders are sent via Royal Mail Tracked, so you will be provided with a tracking number in your shipping confirmation email. Contact us here if you have any queries/ need any help with shipping!
PLEASE NOTE: All of our prices are in GBP £, if you want to convert them into your local currency, we recommend using an up to date online converter.
Why are certain items one-size? / When will you expand your range of sizes?
We care passionately about, and are always working towards meeting the demand for more inclusive sizing. Almost all of our handmade items begin being made one-size by artisans, who typically work on a small scale. We expand the sizes over time, based on demand, as part of our effort to be as sustainable as possible, and avoid waste.
It usually takes a few months to expand our size range for an item. We understand the wait can be frustrating, but we never leave sizes out deliberately, it's just part of running a slow fashion business, and we firmly believe in giving the artisans the time they need to produce an order for us. We will never rush them!
If there is a specific item you see and want an update on when larger sizes will be available - please get in touch!
(Please note: there have been delays with some of our most recent plans, due to the global pandemic).
It says my postbag/ envelope is recyclable or compostable. How do I do this?
Our new post bags are compostable and have the disposal instructions on them!
We try and use compostable + recyclable post packaging wherever possible, and use a few different kinds. We also always recommend re-using packaging first if possible.
For the card/ paper envelopes - they can go in your kerbside recycling.
For the recyclable plastic post bags - they are soft plastic and can be recycled at most supermarkets. Find the nearest place you can recycle them here: https://www.recyclenow.com/what-to-do-with/plastic-film
For the new compostable bags - Put them in your home compost bin, or if you don't have one - scan the QR code on the bag and follow the disposal instructions.